New Chrome Extension Automatically Negotiates With Comcast For Rate Discounts

A technology company called Trim aims to take away the stress and displeasure associated with talking to Comcast service representatives. They have created a bot via a Google Chrome extension that negotiates with Comcast reps over the internet, seeking discounts for various services offered by the cable giant. FierceCable reports: Trim is marketing the tool in this somewhat hilarious YouTube video, which shows the subscriber, “Brian Roberts,” typing his Comcast customer information (name, phone number, email, etc.) into the application. The bot takes it from there, initiating chat with a Comcast “analyst” named “Sukhwinder.” “Hi. I’m trying to lower my bill,” the bot says. “I don’t want to upgrade anything or change my plan at all. I just want to get the best possible rate for my area. Can you help?” As the video shows, users can engage in one of four classic video games as the chat slowly runs its course. (The Trim developers in the video choose Pong.) The bot has two settings: “autopilot,” which lets you sit back and watch it negotiate for you; and manual, which lets you step in.

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