An anonymous reader writes:
Wendy’s is adding self-service ordering kiosks “to at least 1,000 restaurants, or about 15% of its stores,” reports the Los Angeles Times, while McDonald’s and Panera Bread are now planning to add kiosks to every restaurant. “Lots of restaurants, not just fast-food chains, are really trying to mitigate the costs of higher wages,” says one market research firm, while also citing a survey which found 40% of millennials willing to use kiosks (compared to 30% of restaurant-goers overall).
But in some cases this means more work for human employees. Quartz points out that McDonalds doesn’t plan to reduce its workforce after installing kiosks, and Panera Bread “has said that at some locations where it has ordering kiosks, it has actually increased human hours to help the kitchen keep up with the higher number of orders that come in through the more efficient ordering system.”
Read more of this story at Slashdot.